How Can We Help?
Real humans, real help. We don't outsource support or use chatbots. When you reach out, you'll talk to someone who knows your account and can actually fix the problem.
Ways to Reach Us
Quick Answers
How do I access my hosting account?
You can access your account via SSH (using your terminal) or SFTP (using a file transfer client like FileZilla). Your login credentials were emailed when your account was created. If you've lost them, contact us for a reset.
How do I set up email on my phone or computer?
Use IMAP with your full email address as the username. Server: mail.pacyworld.com, Port 993 (IMAP/TLS) for incoming, Port 465 (SMTP/TLS) for outgoing. Your password was set during account creation.
Can I transfer my site from another host?
Yes. We provide free migration assistance for all new accounts. Just give us access to your current host (or provide a backup) and we'll handle the move, including DNS changes.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and cryptocurrency (Bitcoin, Litecoin, Zetacoin). Invoices are sent monthly via email.
What is your uptime guarantee?
We guarantee 99.9% uptime on all shared hosting and VPS services. If we fall short, you receive a service credit. See our guarantee page for details.