Email Policy

Outgoing Email Rules

All customers using Pacy World email infrastructure must comply with the following:

1. Throttling Required

All bulk or list-based email must be throttled to a maximum rate of 1 message per 3 seconds. Attempting to send hundreds of messages simultaneously overloads the mail queue, degrades service for all customers, and may result in immediate account suspension.

2. Large Mailing Lists

Mailing lists exceeding 900 recipients may only be sent during off-peak hours:

• Saturday and Sunday (all day)
• Monday–Friday: 1:00 AM – 8:00 AM Eastern

3. Purchased or Third-Party Lists Prohibited

You may not send to mailing lists that were purchased, rented, or obtained from a third party. All recipients must have explicitly opted in to receive email from you specifically. Violations result in immediate account termination.

4. Zero Tolerance for Spam

Unsolicited commercial email (spam) is strictly prohibited. Any violation results in immediate termination of the offending account. We cooperate with anti-spam organizations and law enforcement.

5. CAN-SPAM Compliance

All bulk email must comply with the FTC CAN-SPAM Act, including:

• Accurate "From" and "Subject" headers
• Identification as an advertisement (if applicable)
• Valid physical mailing address
• Clear unsubscribe mechanism honored within 10 business days

6. Relay Through Local MTA Only

All outgoing email must be relayed through the local mail transfer agent (localhost:25). Direct SMTP connections from scripts to external mail servers are prohibited. Tools like "DarkMailer" or similar direct mailers are banned.

Consequences

Violations of this policy may result in:

• Immediate suspension of email privileges
• Termination of the hosting account
• Reporting to relevant anti-spam authorities
• Liability for any fines or damages incurred

Questions?

Contact abuse@pacyworld.com for clarification on email sending practices.